Frequently Asked Questions

Everything you need to know about your Alémais experience.

What is your return policy?

We offer returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.

Do you offer international shipping?

Yes, Alémais ships worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.

How do I care for my linen and silk garments?

To preserve the longevity of our natural fabrics, we recommend a cold hand wash or eco-friendly dry cleaning. Always refer to the specific care label inside your garment.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your collections sustainable?

Alémais is committed to ethical practices, focusing on natural fibers and artisanal techniques to reduce our environmental footprint while supporting traditional craftsmanship.